FAQS

Welcome to the ITPracticeQuestions.com FAQ page. We have prepared the most popular questions regarding our services. If you cannot find what you are looking for, please contact us at [Support Email].

SECURITY AND PRIVACY

Will my credit card details be secure on your site?

Absolutely. We are concerned about your security. The web site is encrypted with the standard industry-approved 64-bit-SSL encryption (the same as banks are) and is covered by improved security measures at McAfee. We are 24/7 scanned in case of vulnerabilities. We never store your payment information on our servers and instead send it to our secure payment processor.

Is there any third party who can access my personal information?

Never. There is a no-sharing policy when it comes to us. The information about your name, email and your buying history is entirely confidential. We never sell, rent or trade your information with anyone. To obtain the full information, see our Privacy Policy.

Can you be sure of downloading files in your site?

Yes. Malware is scanned on all files uploaded. Our downloading links are certified and verified. To ensure a best practice, we can recommend having up-to-date antivirus software on your device.

PRODUCTS AND MATERIALS

What categories of products do you sell?

We offer two principal ways of exam preparation:

PDF Version: PDFs that can be printed and taken anywhere that have the actual questions and answers of exams. Documents can be accessed in any gadget with a PDF reader (computer, tablet, phone).

Practice Test: This is a web-based simulation that is configured to replicate the actual exam situation. Has performance evaluations, time tests and scoring on-the-fly. Both versions have the same quality questions. They can be used together and they are best.

Do you provide free samples or free demos?

Yes! We also offer free demo downloads on most of our products. This will view you the quality and the format prior to purchase. The Free Demo button can be found on every product page.

Am I going to be able to pass the certification exam on solely your practice questions?

Our products are geared towards being very effective. Our Q&A packages have seen the passing of thousands of students. Nonetheless, you are going to achieve success with your hard work. We recommend:

At least two weeks or three weeks studying our materials.
Note taking on things that you struggle with.
To simulate the pressure of a real exam, the practice test mode will be used.

Our guarantee on money back comes as a reflection of our confidence but we also advise you to utilize other resources in case you need to.

What are the ways your questions are formulated?

Our team will be formed by certified professionals and subject matter experts who are constantly surveying exam changes. They make questions on the basis of:

Authoritative examination targets and outlines.
Actual exams that the successful candidates posted.
Best practice and documentation in the industry.

Our database is regularly updated to remain up to date.

PURCHASE AND PAYMENT

What are your accepted methods of payment?

Response: We take most major cards such as credit and debit cards, which include:

Visa
MasterCard
American Express
Discover

We also are PayPal friendly in certain areas. Every transaction is done in a safe manner.

I attempted to make payment only to receive an error message. What should I do?

There are a number of reasons why payment errors may occur. Please try these steps:

Check again that the card number, expiry and CVV information have been properly keyed in.
Make sure that your card is loaded with adequate money and that it is activated to take international online transactions.
Change browser or delete browser history.
Pay in a different way, where possible.

In case the issue persists, please contact us at once at [Support Email] and include a screenshot of the error and we will help you.

Will there be receipt or invoice given?

Yes. When you make a successful payment, you will be sent an email with an order receipt and the order details. Invoices may also be downloaded any time on your account dashboard.

Do you provide multiple purchase discounts?

Yes! We offer:

Treatment Discounts: Specialized pricing of Value Packs of well-known exams.
Volume Discounts: In case you are ordering 3 or more items, send us a personalized quote.
Seasonal Promotions: View our home page to get the latest coupon codes.

DOWNLOADING AND ACCESS

The speed at which I can use my products once I make a purchase?

Immediately! Once you are assured that your payment has been done, you can:

Use your ITPracticeQuestions.com/login to log-in.
Click on My Downloads or My Products.
Click the download button of what you have bought.

You will also be provided with email direct downloads.

I forgot my password. How can I access my account?

Click on the Forgot Password link on the log in page. Please do enter your registered email address and a password reset link will be given to you in minutes. In case you do not, go through your spam.

Is it possible to purchase products across the devices?

Yes. You can download and copy products on up to 3 personal devices that you possess (e.g., laptop, tablet, phone) using your license. Nevertheless, you should not provide others with your login information- this is against our terms of service.

I downloaded a new update and received the old one. Why?

It is typically a browser cache problem. Please:

Erase any files you have downloaded onto your computer.
Unclear the browser cookies and browser cache.
Restart your browser
Log in and download fresh

This is to guarantee you the latest version.

UPDATES AND SUPPORT

What frequency is your product update rate?

We keep track of changing our exams. As soon as we learn of any change in the actual exam (as we usually do within 2-5 working days of a new exam being launched), the update is published. No definite schedule–we are more concerned with precision than with time.

Are updates free?

90 days free updates on the purchase date. In this time, all you have to do is to log in to your account to get the latest version and it is free. It can be done in two ways after 90 days:

Acquire a new license of the product.
60-day renewal with 50 percent off (find the Renew button on your account)

What makes me understand in case of update?

Customers are notified by:

An announcement by email to registered email addresses.
On your account notification.
Product page with the following; Updated on [Date]

The date each product has been last updated will always be displayed.

And what in case I discover a mistake in your stuff?

In case you find any error (incorrect response, typing error, etc.):

Make a screen shot that results in an error.
Send through email to support email with your order number.
Our group will check and rectify it as soon as possible.
We will give you the revised one at no charge.

REFUNDS AND GUARANTEE

What do you guarantee on your money back?

In response, we will provide a 60-Day Money-Back Guarantee. In case you read our materials and fail your certification exam in the first attempt, then we will refund your entire purchase price. This is an indication of our trust in our products.

Under what circumstances can a refund take place?

To be eligible:

Good bought in the past 60 days.
You have read material at least 10 days.
You did do the test (no-shows not allowed)
Exam version was not retired
You give official score report of failure.

All details may be found in our Terms and Conditions.

What happens in the event that I fail to claim a refund?

Just send an e-mail to:

Your order number
Official copy or screen shot of your score report.
Ascertaining that you have studied at least 10 days.

We will pay qualified claims in 7 working days.

Is it possible to get a refund with an exchange of a product?

Yes! You can also change your failed exam product with any other product of equal value in case you want to. All you need to do is to mention this in your request email of refund.

What will NOT be covered in the guarantee?

Un-refundable/exchanges:

Free demo products
Discounts on purchases which are more than 30 percent.
Combination deals (unless stated)
Products older than 60 days
Examined out-of-retirement.

TECHNICAL REQUIREMENTS

Which software would I have to use your products?

In case of PDF files:

PDF reader is compatible with any of them (Adobe Reader, Foxit, browser PDF viewer, etc.). Free and compatible to every operating system.
If Online Practice Tests: A modern web browser (Chrome, Firefox, Safari, Edge) and JavaScript on.
Connection to the Internet needed.

Are your products Mac compatible or Linux compatible?

Yes. PDFs work on all platforms. The tests in our online practice center are web-based and can be done on any device using a web browser: Windows, Mac, Linux, even a tablet or a smartphone.

Can I print the PDF files?

Yes. Our PDFs are printable for your personal study use. But, do not pass printed copies, please.

ACCOUNT AND MEMBERSHIP

How do I create an account?

On our site, you need to click on the Register button or Sign Up. Type your name, email and have a password. You will get a verification email- click the link and activate your account.

I did not get the email confirmation. What now?

In the first instance, look in your spam/junk. In case it has not been received, wait 10 minutes and ask the login page to send a verification email again. Still having issues? Help desk and we will authenticate you.

Is it possible to migrate a single product to a bundle?

Yes. Get in touch with our support department, with your order details. We will assist you in upgrading and modifying the price difference.

How do I close my account?

Send an email [Support Email] with the subject Account Deletion Request to your registered email address. We shall process in 5 company days. Note that this will cancel all the access to purchased products, thus download everything initially.

EXAMS AND CERTIFICATION

Do you provide any real certification or training courses?

No. We are only giving practice questions and test preparation materials. We are not issuing certifications. In order to become certified, you have to go through the official exam by means of authorized test administrators such as Pearson VUE, Prometric, or the certifying body itself.

What is the procedure of registering the actual exam?

Go to the website of the certification organization (e.g. CompTIA, Microsoft, Cisco, Oracle). They will refer you to their testing partners (Pearson VUE, Prometric) which you can use to make scheduling and payment of your exam.

What is the appropriate certification that I need?

We are not able to give career advice. We recommend:

Visiting career boards in your industry to find out what certifications are being applied.
Checking out of formal certification websites in terms of requirements and examinations.
Subscribing to professional forums (such as Reddit, TechExams) to get experience of other people.

STILL HAVE QUESTIONS?

In case your question is not answered here, then get in touch!

Email Support: [Support Email] (respond in 24 hours, most of the time, earlier)
Contact Form: Fill-in the form in our Contact Us page.

Our mission is to make you successful in your certification.